FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to Flourish Nightwear & Undergarments. Below are answers to some of the most common questions about our products, orders, delivery, payment, returns, and exchanges.
How can I place an order?
You can place your order directly through our website by selecting your desired products, choosing the required size and options, adding them to your cart, and completing the checkout process.
How will my order be confirmed?
Flourish may contact you by phone, WhatsApp, or other available communication methods to confirm your order before dispatch.
What payment options are available?
We offer Cash on Delivery (COD) and direct bank transfer where available. Customers should pay the complete order amount to the courier at the time of delivery.
How much is the delivery charge?
A standard delivery charge of Rs. 250 applies to orders unless a different charge or promotional offer is mentioned on the website.
When will my order be shipped?
All confirmed orders are normally shipped within 72 hours.
How long does delivery take?
Orders to major cities are normally delivered within 4–5 working days after dispatch.
Orders to smaller cities and other areas normally take 5–6 working days after dispatch.
Delivery times may vary due to courier delays, public holidays, weather, or other circumstances beyond our control.
Can I track my order?
Yes. Online tracking is available for confirmed orders. Tracking information is provided after the order has been dispatched and may take some time to become active.
Can I cancel my order?
An order can be canceled only before dispatch. Once the order has been dispatched, it cannot be canceled or refused as a method of cancellation.
Do you offer refunds?
No. Flourish does not offer refunds.
Eligible products may be exchanged according to our Return & Exchange Policy.
Can I exchange a product?
An exchange may be available if you receive a wrong, damaged, defective, incorrect, or non-original product, subject to our Return & Exchange Policy.
The product must generally be unused, unworn, unwashed, and in its original packaging with tags and labels attached.
No. For hygiene reasons, worn, washed, used, altered, or damaged bras, panties, lingerie, and other intimate apparel cannot be exchanged.
Generally, exchanges are not accepted when the wrong size, color, or design was selected by the customer. We strongly recommend checking the product details and size carefully before placing your order.
Please contact our Customer Service team promptly and provide your order number, clear photos, and details of the issue. Our team will review your request and guide you through the exchange process.
We are committed to providing correct, original, and authentic products as described on our website.
Yes. Flourish Nightwear & Undergarments provides delivery across Pakistan, subject to courier service availability in the customer’s area.
For assistance with products, orders, delivery, tracking, or exchanges, please contact us:
Registered Contact Number: +92 311 2829 289
You may also contact us through the communication options available on our website.
Please check the product’s available size information and measurements before placing your order. You can also contact our Customer Service team for assistance with size selection.
We make every effort to display products accurately. However, colors may appear slightly different because of lighting, photography, device screens, and display settings.
Yes. Our collections include bras, panties, bridal lingerie, maternity and nursing bras, plus-size undergarments, nightwear, sleepwear, and women’s underwear accessories.
You can shop online through our official website:
E-mail: flourishug@hotmail.com
Website https://flourishundergarments.com
YouTube: Flourish Undergarments
TikTok: Flourish Undergarments
Instagaram: Flourish Undergarments
Flourish — making online shopping comfortable, convenient, and reliable for every woman across Pakistan.