RETURN & EXCHANGE POLICY
At Flourish Nightwear & Undergarments, customer satisfaction is important to us. We want you to receive the correct and original product in good condition and enjoy a safe, comfortable shopping experience.
1. No Refunds
Flourish does not offer refunds under any circumstances. Once an order has been placed and delivered, the purchase amount cannot be refunded.
2. Order Cancellation
Orders may be canceled only before they are dispatched. Once an order has been dispatched, it cannot be canceled. Customers are also not permitted to cancel an order after dispatch by refusing delivery.
3. Eligibility for Exchange
You may request an exchange only if you receive:
- A wrong product or incorrect size sent by Flourish
- A damaged or defective product
- A product that is different from the item ordered
- A product that is not original or does not match the product description
Products must be unused, unworn, unwashed, and in their original condition and packaging, with all original tags and labels attached.
4. Original and Authentic Products
Flourish is committed to providing correct, original, and authentic products as described on our website. Customers should check the product details, size, color, design, and other information before placing an order.
If you believe that you have received a product that is not original, incorrect, damaged, defective, or different from the product ordered, please contact Customer Service promptly with your order number and clear photos or other relevant details.
5. Hygiene and Intimate Apparel
For hygiene and health reasons, bras, panties, lingerie, underwear, and other intimate apparel may have limited exchange eligibility. Items that have been worn, washed, used, altered, or damaged after delivery cannot be accepted for exchange.
We strongly recommend checking the size, color, design, and product details before placing your order.
6. Exchange Requests
If you receive an eligible product and require an exchange, please contact our Customer Service team promptly after delivery.
Exchange requests are subject to product availability. If the requested replacement is unavailable, Flourish may provide an alternative solution where applicable. No cash or payment refunds will be issued.
7. Exchange Process
Before sending any product back, please contact our Customer Service team for instructions. Do not return an item without first contacting us.
The product may be inspected after it is received to confirm that it meets the exchange conditions.
8. Products Not Eligible for Exchange
Exchanges are not accepted for products that are:
- Worn, washed, used, or damaged
- Missing original packaging, tags, or labels
- Altered or modified in any way
- Returned because of a change of mind
- The wrong size, color, or design selected by the customer
- Not in the same condition as when delivered
- Damaged after delivery due to improper use, washing, storage, or handling
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, incorrect, or different from the product ordered, please contact us promptly and provide your order number and clear photos or other relevant details so our team can review the issue and assist you.
10. Exchange Shipping
Where an exchange is approved because of an error on our part, such as sending the wrong, defective, damaged, or non-original product, Flourish will review the matter and provide the appropriate exchange solution.
For other eligible exchanges, shipping or return costs may apply depending on the circumstances.
11. No Refunds for Delivery Refusal or Cancellation
Refunds will not be provided for refused deliveries, canceled orders after dispatch, incorrect addresses, unavailability of the customer, or failure to accept the order.
12. How to Contact Us
For exchange assistance, please contact:
Website: Flourish Nightwear & Undergarments
Registered Contact Number: +92 311 2829 289
E-mail: flourishug@hotmail.com
YouTube: Flourish Undergarments
TikTok: Flourish Undergarments
Please keep your order number available when contacting Customer Service so we can assist you more quickly.
13. Policy Updates
Flourish Nightwear & Undergarments may update this Return & Exchange Policy from time to time. Any changes will be posted on this page with the updated policy information.
Flourish — committed to providing correct, original products and making your shopping experience comfortable, reliable, and satisfying.